I'm so glad I booked this excursion way back in February when I first knew I'd be going to Zurich on business in May. I booked it because it was near Zurich, so perfect for a weekend trip, and it had something for me (spa experience), something for my husband (mountain hiking) and something we both love (cruise), and we could explore both Mt. Rigi and Lucerne, and everything was laid out for us -- it was a no-brainer! It sounded too good to be true, and I had not heard of Viator, so I was a little leary. BUT this tour really delivered! My favorite part was staying at the Mt. Rigi Kaltbad Mineral Baths and Spa. It just so happened to be raining the Saturday we arrived, which was the perfect excuse to just stay inside and enjoy the hotel and spa experience. We spent a few hours floating around in the spa, which offers spectacular mountain views, and a variety of options of heated pools and saunas. (Massages were pretty much booked up ahead of time, so if that's important to you then book ahead.) There is an outdoor heated pool that we really enjoyed, with the crisp mountain air and views, yet the water was heated. Luxurious! After the spa, we got cleaned up and spent a couple of hours in the bar -- again, with floor to ceiling windows, just soaking up the view, which is ever-changing because you are actually high enough to be in the clouds! It was very romantic and cozy. Then we went to dinner, and the service was very friendly. I'm not a foodie, but the food was also very good. And great that it was already included in the package, as well as breakfast the next morning. We had a seat by the floor to ceiling windows for breakfast and it was just glorious. It was sunny the second day, so that's when we enjoyed Mt. Rigi. My husband got up early and hiked it up and down for exercise, and then came back and had breakfast with me, and we took the train up the mountain. We checked out of the hotel at 11am and placed our bags in the storage room. (Reviews are correct, that the luggage room is not secured, but it just seems everyone trusts everyone there, and we were not missing anything afterward.) Mt. Rigi was a lovely experience. We walked around up there for an hour or so, before taking the train back down to the hotel. The train and gondola stations are right at the hotel, so very convenient. We collected our bags and took the gondola down to the where we got the boat to Lucerne. It's about a 10 minute walk to the boat, and not so easy with luggage. (We had more luggage because this was part of a longer vacation and we were between hotels.) My husband got cranky at this point, which was the only time. The boat ride was very serene, and my husband calmed down after awhile. We checked our bags into the Lucerne train station lockers and then explored Lucerne. (Fortunately, my husband knew this service was available from previous experience.) We had a couple of hours to walk around, and then located the bus according the directions we were given. The bus was on time, and the ride was pleasant. I read some reviews that this tour was not "guided" enough -- just with directions laid out ahead of time. For us, it was perfect, as we don't like to be part of a big group tour at all times -- we just like having a package put together for us. However, for first time travelers to Europe, they might need more guidance. Anyway, we LOVED our experience. It almost felt like a honeymoon, even though we are married 17 years, and were not looking for a honeymoon experience. We definitely recommend!